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About Us and Our Products / Contact Us!

About Us and Our Products / Contact Us!

 

OUR BUSINESS HOURS:

8:00 AM - 5:00 PM Eastern Standard Time

Monday through Friday

& Alternating Saturdays 9 a.m. - 3 p.m.

Feel free to call or text our company mobile ANYTIME between 9 am and 9 pm Monday - Saturday!

717-818-3520

(We do not have the phone turned on, or do any business on Sundays)

______________________________________________________________________________________________________

ABOUT US:

Silverocity® is a family owned and operated fine jewelry business founded in 1999. We are financially secure enough to buy in bulk straight from jewelry designers, manufacturers, and gemstone miners, which allows us to offer you super low prices. We are small enough to care about every one of our customers, whether you are a large-volume re-seller or you purchase occasional gifts.  

We are located in York, PA. All of our business is now done solely online through our website and various other online venues. 

At Silverocity®, you will find fine jewelry in all styles from classic to contemporary! Most jewelry is designed in Solid 925 Sterling Silver, but you will also find beautiful pieces in 14k gold. The two gemologists of Silverocity® designed thousands of necklaces, earrings, rings, bracelets, anklets, charms and pendants. Most of these designs have been sold to a jewelry manufacturer in USA. We now buy this same jewelry from the manufacturer who bought our designs. Our contract with this manufacturer stipulates we be able to purchase this same jewelry at their cost of materials and labor plus 1%. This means we can deliver these same beautiful designs to you at 30% off retail! This allows us a nice profit while saving you from retail prices!

There are literally thousands of items as described in the above paragraph in our "Virtual Catalog" on this website. Too many to add to the website individually. To place your order for this jewelry, simply go to our home page and open the "Virtual Catalog" found near the top of the page. Then jot down the product numbers and a brief description of the jewelry you wish to order and send that list to us in an email. We will either reply to your email with an invoice or contact you with any questions we might have. Once we have the order straight, you may pay your invoice with your credit card or PayPal, and we will get your jewelry ordered for you. The manufacturer is close-by, so we will have your jewelry within one to two business days. We will immediately ship it to you upon receiving the order from the manufacturer.

We also have new designs that we have not sold to any manufacturers that we intend to keep to ourselves. We are working on a new catalog for that merchandise, and as soon as it is available, we will post it to our website next to the other catalog. This catalog will consist of one-of-a-kind jewelry made by one of our gemologists that cannot be ordered in bulk. What they made is what's available, and no more. This keeps those designs the one-of-a-kind pieces that some of your customers seek. If they want a piece that no one else in the world is wearing, this is the jewelry for them! If unique, one-of-a-kind pieces are not important to your customers, but they still want something vibrant and fresh, you'll order from the current catalog.

You do not have to buy for resale to get your hands on this jewelry. We offer the jewelry at a 30% OFF discount for all of our retail friends. If you purchase $500 or more with us on this select jewelry, we give you a 40% discount. So there is an extra incentive to buying in bulk for resale..a 10% incentive! Contact Kelly Walton, Owner/Gemologist, for further details by emailing kelly@silverocity.com. We occasionally have technical issues with our business email accounts, so her backup (cell email address) is silverocity@icloud.com 

 

 

SILVEROCITY TOS

(Terms of Service):

 

OUR PROMISE:

We offer a 30-day money-back guarantee! Simply contact us within 30 days of receiving your order if you are not 1000% satisfied with your purchase! We will issue a RMA Number (Return Merchandise Authorization Number) to you. Please write this RMA number on the OUTSIDE of your package near your return address. This will help us find your payment and your order quickly so that we can address your return quickly. Without this number, it will make things very difficult for us, which will delay the processing of your return. That small RMA Number will tell us everything we need to know about the item(s) you are returning! It will tell us where you made your purchase, be it this website, one of our other websites, eBay, Bonanza, or any other selling venue/format we may use. It will tell us how you paid us (PayPal, Credit Card, etc.), and it will tell us whether you asked us for a refund, an even exchange for the exact item (in the case of receiving a defective or damaged item), or store credit towards future purchases with us. Without any of this knowledge, we are looking for a needle in a haystack, especially because many times a payment is made using a different name from the name on the account where the item was purchased. Sometimes payment is made by a spouse's account, or by the same person but the person got married and didn't change their name on their PayPal account yet, but used their married name on their Silverocity account or on their eBay account, etc.

 

PAYMENTS:

We accept PayPal payments, ProPay payments, and most major credit cards. (Visa, MasterCard, American Express, and Discover). If you choose to pay by bank account through PayPal or ProPay, merchandise will be shipped when your payment clears.

 

SALES PROMOTIONS:

Be sure to keep your eye on our PROMOTIONS category as we are always adding new ways for you to save! Better yet, subscribe to our RSS Feeds so you are notified by email when we have a new promotion to offer you! Simply click the orange RSS Feed icon on the page(s) you wish to receive notifications for.

 

DOMESTIC SHIPPING (USA):

We generally ship within one business day of receiving your oder, however, during the busier holiday seasons, shipping could be delayed by as much as two additional business days. We do hire extra staff to help us through the busy holidays such as Christmas, Valentine's Day, and Mother's Day, however, we can never anticipate the exact increase of business we will receive during these holidays, and the number of temps we hire to help us through these busy times is not always enough. In addition, the postal service automatically gets backed up during these busier times, and packages take longer to reach their destinations as a general rule. A package we ship from PA to Florida by USPS First Class Mail in July takes just 2-3 business days, while sending to the same address in November or December can take up to 7 or 8 days.

We will work 15 hours per day when business activity warrants the extra hours, but that is not always enough to keep us on track. We suggest you place your orders well in advance of any major holiday to prevent your orders arriving too late for the occasion. Any orders placed after December 1st for Christmas are at your own risk! We cannot control the Post Office or how your package is treated once it leaves our facility.

If you do procrastinate and place an order with us for a holiday late in the game, we strongly urge you to upgrade your shipping to Priority Mail or Priority Mail Express. These services will still not guarantee a delivery date, but they will greatly increase your chances of receiving your order on time.

 

INTERNATIONAL SHIPPING:

Currently, we are not shipping internationally. We apologize for this. We are researching a way to offer international shipping that will benefit both us, as the vendor, and you, as the customer. Currently our only choices are to charge $35 per pound to ship in a fashion that gives us proof of delivery for our protection, which is not a realistic fee for our customers to pay who only wish to purchase a single item with a $20 value or less. Our other choice is to offer you the lower cost shipping of just $6 USD, but we are not covered if a claim is made that the item was not received, and when we did offer this service, about 8 out of every 10 items mysteriously went AWOL and never reached their destinations. Until we find a way that will protect both us and you, we have ceased all international shipping.

As an alternative, there are services which will forward U.S. mail to you from USA that you may hire. We would ship your orders to these businesses inside the U.S., and they will forward the packages to you. Please contact us if you would like more information on these services, and we will ask our current clients who utilize the services of these companies for their contact information.

 

LOST IN THE MAIL?

All packages are shipped with tracking numbers regardless of the service you choose. Please note that we are not responsible for thieves in your neighborhood, or a mail carrier with either sloppy worth ethics or sticky fingers! This means that when a package is scanned as delivered to your shipping address, this is our proof that we shipped to your address and it was delivered. If you reach into your mailbox and the package is not there as it should be, this is hardly the fault of Silverocity. We suggest you first contact your local post office to see if there was some mistake made on their end (or if the postal carrier remembers exactly which house he delivered the package to), then contact your local authorities to report the theft if the post office does not have any answers for you.

If it was scanned as delivered to your shipping address, it was either then removed by someone other than you or your family members, or there was a discrepancy with the scanning information by the mail carrier in the first place, but either way, this is something for you to take up with your local post office and/or local authorities.

If you do not have a safe place for package delivery at your home or if you live in a neighborhood where packages have been known to go missing, we strongly advise you to have your package delivered to a work address, a neighbor you trust who will be home to accept delivery, or to another family member or friend.

Another suggestion would be to add "Signature Confirmation" to your shipping method at checkout. There is a small fee for this, but what USPS charges for this service is well worth it if you have worries of your packages walking off once delivered to your home. You will have to sign for the package, which means it will be handed to you directly by your mail carrier so he or she can obtain a signature from you. If you will not be home to sign for it, the mail carrier will leave a note on your door with the parcel number, and you may use this note to pick up the package at the post office the following business day. You will have to show the Post Office clerk identification if they do not know you.

 

Customer Service:

Our Customer Service Team is the BEST in the WORLD! If you have a question, an idea, a concern, an issue, or you just need someone to get advice from for your wedding or any other event requiring jewelry, contact us! We are more than happy to help you! CS@SILVEROCITY.COM is our main Customer Service email address, or you may contact us at any of the other addresses or phone numbers listed below.

 

CONTACT US: 

Company Cellular/Mobile Phone: 717.818.3520

- This is the easiest way to reach us by phone. The mobile phone is always on someone during business hours AND outside of business hours. We take turns taking call for weekends, holidays and evenings, so that if there are any urgent issues, you can get in touch with someone no matter what day of the week it is, even on holidays! We ask that you call or text between the hours of 9 am and 9 pm eastern time only though, as the person who has call will hear the phone ring at all times of the day and night. Texting is the easiest way for us to communicate with you as we could be in a loud environment at work or with other customers at the time of your contact. If you do call rather than text, please be sure to leave us a message including your phone number, as the Caller ID does not always show us the phone number calling us. Thank you!

 

Office Phone:  717.455.0925

 

Staff email addresses:

(Click any address to open your email client & send mail)

 

Kelly Walton, Owner/Gemologist - kelly@silverocity.com

S. Michael Palmer, General Manager - smichael@silverocity.com

Susan Holley, Sales Manager - susan@silverocity.com

Jane Ayscue, Advertising & Marketing - jane@silverocity.com

Matlin Langstaff & Most Customer Service Reps may be reached at cs@silverocity.com

 

Backup email: silverocity@icloud.com

(In case you do not receive a response within one business day at all other email addresses). We do occasionally have email malfunctions due to hosting company issues, so if you do not receive a timely response when contacting any of the @silverocity.com email accounts, please contact us at this email address or call/text 717.818.3520 or 717.455.0925. Thank you!

 

SPAM and PHISHING are NOT TOLERATED! 

DEAR CRIMINALS:

All spam and/or phishing emails are immediately reported to the proper authorities, along with your recorded IP address and full headers of your email account. You will also be immediately black-listed on the NATIONAL BLACK LIST!

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